30 Day Guarantee - We provide a 30 day guarantee on any problem resulting from configuration errors our services may have inadvertently caused. The repairs or services performed are clearly stated on your purchase order prior to making payment. If we determine that your problem is the result of human error on your part or not related to the original work performed you will be given the option to purchase additional repair services. User error or incompatible software can cause problems to reoccur and are not covered under the warranty. Data Loss - You are responsible for backing up your data prior to calling us for service. Your failure to back up your data will not constitute responsibility on our part for any data loss resulting from services performed. Software Affiliations - We are acting as an independent partner of the respective software manufacturers by participating in their affiliate or partner programs. These programs are provided by the publishers or by direct relationship with the Software Manufacturers. The seller of the software is either the Software Publisher or Tek Micro Computer Services as an authorized reseller. The payment process is administered by either a Software Publisher or PayPal Payment Processing Services. Trial Software - Some of our basic services use trial versions of our recommended software solutions and are used as a way to save you money. If you are happy with our software solutions we highly recommend purchasing licenses for these products. If you return in the future and request a service that requires software that has been previously installed but has not been registered it may be necessary for you to purchase the necessary license so that we can provide the requested service. Software Purchases - If you purchase your software licenses through us we will provide 1 year of FREE remote support for each product purchased. In addition, if you renew your software subscriptions through us we will continue to provide FREE remote support throughout the subscription period for each renewal.
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